Welcome to the Scarfmaison Support and FAQ hub. We have compiled answers to the most common questions regarding our exclusive scarf collections, ordering process, and shipping details to ensure a seamless shopping experience.

1. Product Sizing & Material Care

• How do I choose the right scarf? Our product pages feature detailed descriptions and dimensions to help you select the ideal scarf for any outfit or season.
• How should I wash and care for my scarves? To preserve the fabric texture and vibrant colors, we recommend gentle hand washing in cold water with mild detergent or dry cleaning, followed by air drying flat.

2. Orders & Fulfillment

• How long does order preparation take? Our team requires 1 to 3 business days (Monday–Friday) to carefully inspect, prepare, and package your scarves before dispatch.
• What is the daily cut-off time for processing? Orders placed after 5:00 PM (EST) will begin processing on the next business day.

3. Shipping & Delivery

• What are your shipping options and transit times? We offer Standard Delivery (5–10 business days) and Express Delivery (2–5 business days).
• How can I track my package? Once your parcel leaves our fulfillment center, an automated email containing your tracking reference link is sent directly to your inbox.

4. Returns & Exchanges

What is your return window? We accept returns and exchanges for unworn, unwashed scarves within 30 days of delivery, provided they retain their original tags and packaging.

5. Client Assistance & Corporate Headquarters

If you have a question that isn't answered here or need personalized help with your order, our support team is always ready to assist you.

• Support Email: info@scarfmaison.store
• Operational Headquarters: 137 N Shamrock St, East Alton, IL 62024, United States